If you're having issues- most likely it's your computer of internet connection - 95% of issues are either the computer or internet connection

Always Contact your Local Reseller  or  Lock50 Support with Link to Microsoft Teams at the bottom of this page


The tool is very easy to use, if you're running into trouble can call us  or  send message  

But not phone calls is better for us  in whats app  or  Direct  on 0330 2233446 +443302233446

WorldWide Support Enquiry Direct to With Lock50

       

 

Also you Can get support Via Resellers 

 Contact BK Diagnostics

William +44 7971 454266     07971 454266

       


 

V Car keys Austria is Distribution Partner in Austria Chechia Slovakia Germany Switzerland & Italy

V Car keys Austria is Lock50 Distribution Partner in

Austria Chechia Slovakia  Germany Switzerland & Italy


USA & Canada Support

https://www.lock50usa.com/page...


WorldWide Support Enquiry Direct to With Lock50usa.com

       

 

For Free Support Via Microsoft Teams

Please Note:

Technical support is available 24/7, but online response time is from 10 AM to 6 PM UK time. 

You can leave your inquiry at any time, and our support team will respond as soon as possible. Technical support does not accept voice or video calls and does not review video files.


The support team does not respond to messages like “Hello”, “Good day”, or “How are you?”.

Please start your conversation with a description of your issue. 

For remote access to your computer, please use TeamViewer. (ID and password should be provided in text format).

Describe Your Issue:

To ensure a faster response, please provide the following details:

VIN code of the vehicle.     

Serial number of your device.     

Description of the issue, including any error codes if available.


Technical Support:

Click Link to Add Support Team in Microsoft Teams

https://teams.live.com/l/invit... 62JPUNEJMJRN3U02


We appreciate your cooperation




See Tips Below for How to Guides



Please visit our FAQ page to help you with frequently asked questions. Also, the HW04 JLR Technical Key Tool User Guide as well as our UK & USA YouTube channels, where you will find video tutorials to help you problem-solve some basic issues.

Live Support (Paid Service)

Our support team will log-in remotely via TeamViewer to resolve your issue once your booking has been made.

Please ensure that the TeamViewer password is set to Lock50.co.uk

Common Support Issues

The HW04 JLR Technical Tool is designed for ease of use but if you are having issues, you will find that most are resolved by referring to the product user manual and video tutorials. Additionally, see below.