Technical Support:

Please Note:

Technical support is available 24/7, but online response time is from 10 AM to 6 PM UK time.
You can leave your inquiry at any time, and our support team will respond as soon as possible.
Technical support does not accept voice or video calls and does not review video files.
Please start your conversation with a description of your issue. 

The support team does not respond to messages like “Hello”, “Good day”, or “How are you?”.

    For remote access to your computer, please use TeamViewer. (ID and password should be provided in text format).

Describe Your Issue:

To ensure a faster response, please provide the following details:

    VIN code of the vehicle.
    Serial number of your device.
    Description of the issue, including any error codes if available.

We appreciate your cooperation

See Tips Below for How to Guides

Lock50 JLR Technical Tool Kits come with annual subscription plans, which provide product activation, licenses for use, free software updates and features, as well as some basic support.

Please visit our FAQ page to help you with frequently asked questions. Also, the HW04 JLR Technical Key Tool User Guide as well as our UK & USA YouTube channels, where you will find video tutorials to help you problem-solve some basic issues.

Live Support (Paid Service)

Our support team will log-in remotely via TeamViewer to resolve your issue once your booking has been made.

Please ensure that the TeamViewer password is set to Lock50.co.uk

Common Support Issues

The HW04 JLR Technical Tool is designed for ease of use but if you are having issues, you will find that most are resolved by referring to the product user manual and video tutorials. Additionally, see below.

• Introduction to Lock50 Keys: Introduction to Lock50 Keys.
• Introduction to the HW04 JLR Technical Key Tool: Lock50, HW04 JLR Technical Key Tool, User Manual.
• Introduction to the HW04 JLR Technical Key Tool Software Program: Introduction to the HW04 JLR Technical Key Tool Software Program.
• How to turn Alarm-off with CAN wires: Can wires Alarm-off for up to 2022 vehicles.
  
  Can wires Alarm-off on 2018 Range Rover Sport with HW04B.
  
  Can wires Alarm-off with Key Remote using HW04B with HW03B Banana Adapter.
• How to turn Alarm-off via RFA with Remote Key using Key Duplicator: Alarm-off with Remote Key using Key Duplicator with HW04C and HW03C RFA Adapter.
• How to turn Alarm-off via OBD with Remote Key using Key Duplicator: Alarm-off with Remote Key using Key Duplicator with HW04B and HW03D OBD cable.
• How to turn Alarm-Off with Key Copy from Dump File: Alarm-off with Key Copy by reading the RFA and making a dump file with VVDI Prog.
  
  Alarm-off with Key Copy by reading the RFA and making a dump file with VVDI Prog. (Full Video).
• How to Copy a Key from a Working Key that has been damaged: Copy a Key from a Working Key that has been damaged.
  Note: removing the key cover is not required unless the damage is significant.
• How to Copy Keys using File Utilities from BCM, RFA or KVM, and MCU dump: Copy Keys using File Utilities from BCM, RFA or KVM, and MCU dump.
• How to Copy Keys via MCU dump for Land Rover Defender ALM using SW15 function: SW15 Function - Copy Keys via MCU dump for Land Rover Defender DH12 ALM
• How to Copy Keys via OBD on locked modules with HW04C: Copy Keys via OBD on vehicles with locked modules with HW04C.
• How to Copy Keys via RFA on locked modules with HW04C: Copy Keys via RFA on locked modules with HW04C using HW03C RFA Adapter.
• How to Add Additional Keys via OBD on unlocked modules: Add Additional Keys via OBD on vehicles with unlocked modules.
• How to Add Additional Keys via OBD on locked modules with HW04C: Add Additional Keys via OBD on vehicles with unlocked modules with HW04C.
• How to Add Smart Key via OBD on locked modules with HW04C: Add Smart Key via OBD on locked modules with HW04C.
• How to Enable/Disable UWB to program Aftermarket PEPS Keys: Enable/Disable UWB to Program Aftermarket PEPS Keys to vehicles.
  
  Enable/Disable UWB to Program Aftermarket PEPS Keys to vehicles.
• How to Clear Keys with the Lock50 Software Program: How to Clear Keys with the Lock50 Software Program.
• How to Replace RFA when BCM is locked with SW28 function to Erase Keys: Replace RFA Module when the BCM is locked with SW28 function to Erase Keys.
• How to locate and access the RFA on 2020 Land Rover Discovery: How to locate and access the RFA on 2020 Land Rover Discovery.
  
  How to locate and connect to RFA on 2020 Land Rover Discovery.
• How to locate and access the RFA on 2023 Land Rover Discovery: How to locate and access the RFA on 2023 Land Rover Discovery.
• How to locate and access the RFA on 2019 Range Rover Sport: How to locate and access the RFA on 2019 Range Rover Sport
• How to locate and access the RFA on 2023/2024 Range Rover Sport: How to locate and access the RFA on 2023 Range Rover Sport.
  
  How to locate and access the RFA on 2024 Range Rover Sport.
• How to locate and access the RFA on 2023 Land Rover Defender: How to locate and access the RFA on 2023 Land Rover Defender
• How to Change VIN in used parts with the Lock50 Software Program: How to Change VIN in used parts with the Lock50 Software Program
• Other Common Support Issues & Frequently Asked Questions resolved: Other Common Support Issues and Frequently Asked Questions resolved.
• Lock50 recommended laptop: Lock50 HW04 JLR Technical Tools are designed for use with Panasonic Toughbooks. They are equipped with all the right connections and are compatible with official JLR diagnostics products. If you are experiencing technical issues, it is most likely that your laptop is not supported or you
  have poor internet connection- 95% of issues are either computer or internet related. For this reason, we highly recommend Panasonic Toughbooks.