If you're having issues- most likely it's your computer of internet connection - 95% of issues are either the computer or internet connection

Always Contact your Local Reseller Always who you purchase the tool from. 

If you ordered direct then when you login to your account in website  and open the order u can see option to  write to us about that order. 

Reply will be 24  to 48  Working hours

https://www.jlrkeytool.com/    Study here also as has a lot of info about the Tools

Be sure to Study the User Guide and also many Videos you can find in YouTube and Facebook.

Lock50 HW04 JLR Technical Key Tool User Guide [Download]

if you still Need Help  look at link above to Send info about Vehicle your stuck on and Order the Paid Support.

https://lock50.co.uk/home/jlr-...

For Free Support Via Microsoft Teams

Please Note:

Technical support is available 24/7, but online response time is from 10 AM to 6 PM UK time. 

You can leave your inquiry at any time, and our support team will respond as soon as possible. Technical support does not accept voice or video calls and does not review video files.

The support team does not respond to messages like “Hello”, “Good day”, or “How are you?”.

Please start your conversation with a description of your issue. 

For remote access to your computer, please use TeamViewer. (ID and password should be provided in text format).

Describe Your Issue:

To ensure a faster response, please provide the following details:

VIN code of the vehicle.     

Serial number of your device.     

Description of the issue, including any error codes if available.

Note if you do not write to the Support Team in the Format Above then no point as will be no reply.

This is not a Question and Answer session and all info must be send as we said above to get any kind of support from the Team.

Technical Support:

Click Link to Add Support Team in Microsoft Teams

https://teams.live.com/l/invit... 62JPUNEJMJRN3U02


We appreciate your cooperation




See Tips Below for How to Guides

Please visit our FAQ page to help you with frequently asked questions. Also, the HW04 JLR Technical Key Tool User Guide as well as our UK & USA YouTube channels, where you will find video tutorials to help you problem-solve some basic issues.

Live Support (Paid Service)

Our support team will log-in remotely via TeamViewer to resolve your issue once your booking has been made.

Please ensure that the TeamViewer password is set to Lock50.co.uk

Common Support Issues

The HW04 JLR Technical Tool is designed for ease of use but if you are having issues, you will find that most are resolved by referring to the product user manual and video tutorials. Additionally, see below.

Download

If you get this error 

Mfc100u.dll file missing then follow guide below

 

  1. Download the Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update and run it. This will replace/restore the mfc100u.dll with the most recent copy provided by Microsoft.

    You're given a few download options from Microsoft for this update, based on the version of Windows you have installed—x86 (32-bit) or x64 (64-bit).

    Try your best to complete this step. Applying this update is almost always the solution to mfc100u.dll errors.

  2. Install any available Windows updates. Many service packs and other patches replace or update some of the hundreds of Microsoft distributed DLL files on your computer. The mfc100u.dll file could be included in one of those updates.

    Update Windows even if you know the DLL file isn't going to be installed with one of the updates. It's possible that a specific update is necessary before the mfc100u DLL file can work properly. In other words, this DLL file might be dependent on another file or set of files that could be included in a Windows update.

Download Lock50 JLR Key Tools

Setup JLR KeyTool v1.4.3.0 (Setup_JLR_KeyTool_v1.4.3.0.rar, 16,876 Kb) [Download]