Please submit your query and any relevant images through our authorised channel. If your issue requires hands-on troubleshooting, you can also access our paid support options through that link. Our team reviews website tickets systematically, and we will address your problem as soon as a technician is available. Thank you for helping us keep your support organized!"
We want to make sure your issues are tracked and resolved properly. Our WhatsApp channel is not equipped for real-time troubleshooting or ongoing support. Moving forward, please send all questions and diagnostic images directly to our website Support Link This allows our team to review your case when they are available. Please note that we cannot provide support responses here on WhatsApp.
Just a quick reminder that this WhatsApp number is not monitored for real-time customer support. For all assistance, please use our official website system . You can upload your details and images there, and our team will review them systematically. We do not offer live chat or continuous messaging support as part of this tool. Thank you for your understanding
Make sure message sent this way only or we don't know you order you refer to and will be no reply and can get reply if have order in website and open that and write and ask question thier so all your account info and history all stay in 1 place and the Support Team can see your order and reply faster without searching your order info to Reply.
Step 1 Open order number you have that needs support for,
Step 2 Press Ask a Question about the Order or Ask for Support .
If you're having issues- most likely it's your computer of internet connection - 95% of issues are either the computer or internet connection
Always Contact your Local Reseller Always who you purchase the tool from.
If you ordered direct then when you login to your account in website and open the order u can see option to write to us about that order.
Technical support is available 24/7, but online response time is from 10 AM to 6 PM UK time.
You can leave your inquiry at any time, and our support team will respond as soon as possible.
Technical support does not accept voice or video calls and does not review video files.
The support team does not respond to messages like “Hello”, “Good day”, or “How are you?”.
Please start your conversation with a description of your issue.
For remote access to your computer, please use TeamViewer. (ID and password should be provided in text format).
Describe Your Issue:
To ensure a faster response, please provide the following details:
VIN code of the vehicle.
Serial number of your device.
Description of the issue, including any error codes if available.
Note if you do not write to the Support Team in the Format Above then no point as will be no reply.
This is not a Question and Answer session and all info must be send as we said above to get any kind of support from the Team.
Please visit our FAQ page to help you with frequently asked questions. Also, the HW04 JLR Technical Key Tool User Guide as well as our UK & USA YouTube channels, where you will find video tutorials to help you problem-solve some basic issues.
Live Support (Paid Service)
Our support team will log-in remotely via TeamViewer to resolve your issue once your booking has been made.
Please ensure that the TeamViewer password is set to Lock50.co.uk
Common Support Issues
The HW04 JLR Technical Tool is designed for ease of use but if you are having issues, you will find that most are resolved by referring to the product user manual and video tutorials. Additionally, see below.
Lock50 recommended laptop:
Lock50 HW04 JLR Technical Tools are designed for use with Panasonic Toughbooks. They are equipped with all the right connections and are compatible with official JLR diagnostics products. If you are experiencing technical issues, it is most likely that your laptop is not supported or you have poor internet connection- 95% of issues are either computer or internet related. For this reason, we highly recommend Panasonic Toughbooks.
You're given a few download options from Microsoft for this update, based on the version of Windows you have installed—x86 (32-bit) or x64 (64-bit).
Try your best to complete this step. Applying this update is almost always the solution to mfc100u.dll errors.
Install any available Windows updates. Many service packs and other patches replace or update some of the hundreds of Microsoft distributed DLL files on your computer. The mfc100u.dll file could be included in one of those updates.
Update Windows even if you know the DLL file isn't going to be installed with one of the updates. It's possible that a specific update is necessary before the mfc100u DLL file can work properly. In other words, this DLL file might be dependent on another file or set of files that could be included in a Windows update.
